GENERAL WARRANTY PROVISIONS
MicroAire Surgical Instruments, LLC will provide warranty and extended warranty repairs during the applicable warranty period in accordance with the terms, conditions and limitations designated for each product offering.
MicroAire surgical instruments are guaranteed free from defects in material and workmanship for a period of one year from the date of purchase, except in the case of refurbished endoscopes and aseptic batteries that are guaranteed for 90 days only.
The warranty offers limited, free-of-charge, product repair or replacement at the discretion of the manufacturer. MicroAire reserves the right to void the warranty in the event of abuse, misuse, disassembly, alteration, neglect, unauthorized repair, tampering and/or non-compliant use as defined by the operating instructions provided.
All other expressed or implied warranties are excluded and MicroAire shall have no liability for incidental or consequential damages.
Extended warranty plans are available directly from MicroAire. The plan will provide comprehensive protection for new or used MicroAire instruments and all components after the standard manufacturer’s warranty expires.
ProtectionMAX provides comprehensive coverage with a one-time premium payment. All repairs are covered at no additional cost with no co-pay. ProtectionMAX will help to keep your practice moving by providing loaner equipment while repairs are ongoing.
- Comprehensive coverage for parts and labor on all repairable components
- No co-pay
- Loaner equipment available pending customer’s good standing
- 10% discount on upgrade purchases that replace existing instrument covered under ProtectionMAX
- Free preventative maintenance
LENGTH OF TERM
Warranty plans can be purchased for terms of 12 months and can be renewed for up to five years beyond the original date of purchase.
PRICING AND ORDERING INFORMATION
The cost of MicroAire extended warranty plans are tiered, based on the product covered and the age of the
instrument. Note that extended warranty plans can be obtained with the purchase of new equipment. For
specific pricing, contact your local MicroAire independent sales agent or contact MicroAire directly.
Phone (800) 722-0822
Fax (800) 648-4309
Some MicroAire products are ineligible for an extended warranty. MicroAire reserves the right to void any
warranty in the event of abuse, misuse, disassembly, alteration, neglect, unauthorized repair, tampering and/
or non-compliant use as defined by the operating instructions provided. Warranty plans are non-transferable.
Equipment more than five (5) years old is ineligible for an extended warranty. Equipment age is based on the
original purchase date. Equipment is considered “new” when it is less than 12 months from the original purchase
date. Equipment is considered “used” when it is between 12 and 60 months from the original purchase date.
Please contact Customer Service at (800) 722-0822 with the serial number to determine equipment eligibility
and receive Return Materials Authorization procedure. Warranty claims may not be filed within 90 days of plan
purchase. MicroAire Return Materials Authorization (RMA) procedures must be followed for all warranty and
extended warranty product returns.