General Terms & Conditions

Shipping Information

Shipments are FOB Origin.
Standard shipping method is UPS Ground, unless otherwise requested.
All others are pre-pay and added to the invoice.

Credit Cards Accepted

MasterCard, VISA, American Express

Payment Terms

Net 30 (30 days from invoice date)
Please note that the minimum order is $50.00, unless otherwise contracted.

Remit Payment To:

Lock Box 96565
Chicago, IL 60693

Billing Discrepancies

Claims must be submitted within 30 days of the invoice date.
Contact Customer Service at (800) 722-0822.

Pricing Disclaimer

Prices and products are subject to change without notice.
MicroAire reserves the right to refuse any order.

Returned Goods Policy

Product must be unused and in resaleable condition in original, intact packaging. All products must be returned within 30 days of invoice date.

All products returned for credit (non-defective) may be subject to a 15% re-stocking fee unless contracted otherwise.

All returned products require a Return Material Authorization (RMA) number prior to returning product for credit. MicroAire is unable to accept products returned without an RMA. To obtain an RMA number, please call Customer Service at (800) 722-0822. Please have the part number, serial or lot number, original purchase order number and the reason for return available when you place the call.

Loaners are available for most instruments for customers in good standing only. Loaner fee may apply.

All instruments returned for service must be cleaned and sterilized prior to return. Please ship both customer-owned and loaner instruments in appropriate shipping containers. The customer is responsible for all shipments until they reach MicroAire. Insurance is recommended and is the customer’s responsibility.

Applicable freight charges are also the customer’s responsibility.

Warranty Returns

MicroAire powered surgical instruments and batteries are warranted to be free from defects in material and workmanship to the original purchaser for a period of one year from the date of purchase.

Warranty is limited to repair or replacement (at the discretion of the manufacturer) of the product without charge. MicroAire reserves the right to void the manufacturer’s warranty in the event of abuse, misuse, disassembly, alteration, neglect, unauthorized repair, non-recommended usage and/or non-compliance per the Operating Instructions furnished by MicroAire.

All other expressed or implied warranties are excluded and MicroAire shall have no liability of any kind for incidental or consequential damages.

Non-Returnable Products

  • Products held longer than 30 days from invoice date
  • Products that were opened or are not in original package
  • Non-stockable products
  • Discontinued products
  • Custom products
  • Altered products